Salon productivity is the amount of time of work carried out (and so the amount of turnover) in a given length of time. People’s time is an important resource and should not be wasted. This has a lot to do with self-motivation of staff. Staff sitting about gives a very poor impression. The ‘find something to’ rule is important here. There are always things that need doing in the salon. Many salons use incentives, particularly commission payments to staff, in order to enhance productivity.
Some salons operate a ‘commission only’ payment system to staff, whereas others operate a basic payment with commission added on. In some salons the commission is based on the number of operations, whereas in others it is on the income generated by the services provided.
Information is a resource; it should be kept confidential. Commercial confidentiality covers areas such pay, pay structure and pricing of goods and services. Client details may be of a sensitive nature or, more usually, they are important to give the client a feeling of being valued. Make an effort to record details that may help with later appointment. People like to be remembered and made to feel important. Failure to keep to the rules in salon results in dismissal.
In any events it is important for all salon staff to be aware that their own work and how they do it (their work performance) are important to the success of the salon business. This can be encouraged by:
- Providing opportunities to review salon services and products (tools and products replenishment such as hair cutting scissors, combs, shampoos and conditioners) in terms of improving productivity. This gets people to think about what they are doing 인천풀싸롱.
- Promotion of self and salon by workshops, training session, marketing, retailing and shows. This helps staff to identify commercial opportunities and new products as well as encouraging team building.
Setting realistic targets for performance is a key aspect of salon management. This can be through one to one discussion (including formal appraisal in larger salons), staff meeting or setting general expected levels of activity. This helps to prevent the abuse sometimes encountered in salon where too few clients are deliberately booked in (or even non-existent bogus clients are put down) to give an easy time to a stylist. Another problem (mostly by accident) is the failure to pass on in the client’s bill the proper cost of the resources used, e.g. payment for a cheaper alkaline perm when in fact a more expensive acid perm has been used.
Setting targets also helps to clarify how long a service or process should take and then helps to identify if problems in working speeds are present. In many salons staff keeps a work log as an independent method of recording (in addition to the appointment record) what they have done over a period of time. This is often used in calculations for commission or bonus payments for exceeding targets.
It is important to maintain the motivation and enthusiasm of staff and key aspects of this are:
– Clear and realistic targets.
– Good, effective, two-way communication.
– Staff see that appropriate action is taken.